Reliance is one of the India’s top Multinational company and Conglomerate Business. Jio is a subsidiary of Reliance Industries Limited.
On 2nd September 2016, Reliance Jio released their announcement for releasing FREE sim card from 5th September 2016 (Monday). It actually made a huge impact in their business. In the last four years, Reliance Jio shifted the industry of telecommunications business in India. Competitors like Aircel, Airtel, Vodafone, Idea, BSNL are faced lot more struggle after Reliance JIO came into the Indian Market. Companies like Aircel are no longer existing now. It’s a separate big and well known story. Let’s now come to the JIO MART.
JioMart – What is JioMart?
Reliance JioMart is Online Grocery Store launched on May 23rd 2020 (Saturday). JioMart introduced their first real time shopping experience to some of the limited users of Jio. They have altered there users via JIO App.
Jio Mart is available in which cities
JioMart is now available in 200 cities with full launch of more active in Top metro cities, Tier 1 and Tier 2 cities across India. Some active cities like Mumbai, Pune, Kolkata, Delhi, Ahmedabad, Bangalore, Chennai, Gurugram. JioMart orders are started accepting from WhatsApp.
Note: But the delivery for Chennai, Tamil Nadu (my region) was not started through website. JioMart.com
How to use JioMart?
- Go to JioMart.com website
- Logon/Signup a new account using your mobile number.
- Enter the OTP received to your registered mobile number.
- Search for the required products.
- Add it into application carts.
- Place order by entering your Delivery home address.
- Redirect you to payment gateway.
- Once after paid, It will prompts with SMS and email for Order confirmation with Order/Reference ID.
- Start getting product purchase updates and relevant order details like Invoice bills to your WhatsApp number.
JioMart is LIVE with their new website – JioMart.com. During and after the launch of JioMart, it was accepting registration from Jio.com/mart (Don’t worry, it will redirect you to JioMart.com website). JioMart website is still under Beta version mode. Now you can logon to different website – JioMart.
JioMart website Features: JioMart has an option of uploading (or) searching the products and items by entering it bulk. You can refer it in below image.
JioMart Customer Care Number
JioMart Toll FREE number: 022-61220220 Timings: 8am to 8pm
JioMart Customer support web email: firstname.lastname@example.org
JioMart Social Media – Twitter handle @JioMart_Support
JioMart Kirana store includes all the basic essential needs.
- Fruits & Vegetables.
- Dairy & Bakery.
- Snacks and Branded foods.
- Personal care.
- Home care.
- Baby care.
JioMart will be the Alternative to Grofers & Alternative to BigBasket.
What is the shopping experience of JioMart?
Customers from various parts of Mumbai, Thane are starting receiving their product. But due to the demand increases, JioMart facing a lot of struggle in the inventory management and delivering of the product to the right customer and acquiring the local grocery supplier.
Shopping experience of JioMart became very worst and there are lot of reasons to list it down. I have organized and listed down the major review pin points by deep diving the JioMart website application.
- Not delivering the Right product.
- Delivering the product late.
- No proper customer care and support team. – Includes Email & Call.
- Items are delivering from nearby local grocery shop with Poor qualities.
- Grocery Products are not standard up-to the market.
- No response from Online Support. (Twitter, Facebook)
Real experience of purchasing and placing order in JioMart – See what Customers let’s about their experience:
I’m attaching some tweets from Twitter (Social media) – Review your JioMart order in comment section.
Several complaints registered by users for not receiving the good products. Very pathetic and bad services. Many are started posting publicly in twitter by tweeting Jio Mart is a Scam product using a hashtag – #JioMartScam
Funny replies from Twitter handle of JioMart Support.(Screenshot attached) – Link (Archived Link)
Does it change?
We guys need to be understand, JioMart is launching their application during this hard time of world’s Pandemic and Lockdown. They are struggling and learning lot more from this situation. I hope they will start recruiting more employees under JioMart team to fulfill our daily essential needs. Because of Covid19, it may get delay to customers. They will expand their market to other cities and region soon.
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